Help center
Every feature explained in plain language. What it is, why it helps, and how to use it.
Looking for a quick answer? See the FAQ.
Getting started
Your booking page
The public page where clients book you, in seconds.
Connecting Stripe for payments
Connect your own Stripe account so money flows straight to you.
Adding your team
Give staff their own logins and bookable calendars.
Setting your opening hours
Your hours drive both the calendar and what clients can book.
Setting up your services
Add what you offer, with a price, duration and category.
Importing your clients
Bring your existing client list with you from another tool.
Using Bookatu on your phone
Run your business, and let clients book, from a phone.
Installing Bookatu as an app
Add Bookatu to your home screen, with no app store.
Choosing your business type and industry wording
Pick your industry and Bookatu rewords the whole experience to match.
Bookings
The calendar
Your whole day at a glance. Drag to reschedule.
Deposits
Take a small upfront payment to protect against no-shows.
No-show shield
Charge a deposit only to clients who are a real risk.
Smart waitlist
Fill cancellations with your most valuable clients first.
Blocking off time
Stop clients booking breaks, holidays or admin time.
Automatic reminders
Cut no-shows with a confirmation and a friendly reminder before every visit.
Cancellations and your cancellation window
Set how much notice you need, and protect deposits on late cancels.
Rescheduling a booking
Move an appointment in seconds, by drag or by form.
Managing staff, rooms and chairs
Keep several team members, rooms or chairs booked without clashes.
Time zones and travel
How appointment times are shown so nobody turns up at the wrong hour.
SMS text reminders and the Solo SMS add-on
Send reminders and confirmations by text, not just email, to cut no-shows hardest.
Clients
Inbox and channels
All your client messages (SMS, WhatsApp, Messenger, email) in one place.
AI receptionist and auto-reply
Answers common questions and books clients, even when you are busy.
Intake and consent forms
Have clients fill health or consent forms before they arrive.
Programs (for trainers and coaches)
Send clients a plan with videos, notes and a checklist.
Client notes and photos
Keep treatment notes, colour formulas, allergies and before/after photos on each client.
The client portal
Let clients view their visits and get a receipt, with no password.
Missed-call text-back and callbacks
Never lose a client to a missed call.
Marketing
Newsletters
Email offers and updates to clients who opted in.
Retention and win-backs
Automatically nudge clients who are due back.
Reviews and the Google flywheel
Collect reviews and send happy clients to Google.
Referrals
Turn happy clients into a source of new ones.
Beam (sharing your booking link)
Your booking link, a QR code, and a website widget.
The Discovery network
A free 'find a business near me' page that lists you.
Getting found online
Your booking page is built to rank and to be understood by AI.
Adding booking to your website and Instagram
Put a Book now button or the booking widget on your own website.
Promo codes and discounts
Run an offer with a code, or set up a standing discount.
Keeping clients coming back
The simple habits that turn one visit into a regular.
Deals and off-peak offers
Give an automatic discount on your quietest hours.
Sales
Gift cards
Sell gift cards online that clients redeem against any service.
Packages (prepaid bundles)
Sell 'pay for 5, get 6' style bundles as upfront credit.
Memberships
Recurring monthly plans for steady, predictable income.
Wallet credit and loyalty
How gift cards, packages and points are spent automatically.
Tax and accounting
Track the tax you collect and hand a clean report to your accountant.
Funding to grow
See whether you could be a fit for revenue-based funding.
Getting paid and payouts
How the money your clients pay reaches your bank.
Refunds and cancellation charges
How to give money back, and when a deposit can be kept.
Understanding your insights
The dashboard that shows how your business is really doing.
Selling retail products in your shop
Sell retail and take-home products from your booking site.
Shipping and collect-in-store for product orders
Choose whether each product ships or is collected, and track every order.
Your account
Your subscription and billing
The free trial, how plans are priced, SMS, annual billing and how to cancel.
Exporting your data
Your data is yours. Take a copy whenever you want.
Contacting support
How to reach a human, and how to report a problem.
Securing your account: two-factor and team logins
Protect your business with a strong password, two-factor and per-person logins.
Troubleshooting
Developers
Still need a hand?
Every guide ends with a way to reach a human. Drop us a message and we will help.