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Retention and win-backs

Automatically nudge clients who are due back.

What it is

The app notices when a regular has not been in for a while and can send a friendly win-back message, plus birthday and thank-you notes.

Why it helps

Clients drift away quietly. A gentle nudge at the right time brings them back before they find somewhere else.

The Retention centre: at-risk and lapsed counts, a win-back queue and a due-to-rebook list
The Retention centre surfaces who is drifting, who is due back, and who to send a birthday note.

How to use it

  1. 1Go to Grow, Retention to see who is due a nudge.
  2. 2Turn on automatic win-backs, birthdays and thank-yous under Settings.

Related guides

Add a Book now button to your own websiteAutomations that run your admin for youWin back clients automaticallyNewsletters

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