Set up automated reminders

What it is

Automated messages around every appointment: a confirmation the moment a client books, and a reminder before the visit. Email is included on every plan, and text (SMS) is available depending on your plan.

Why it helps

Most no-shows are just forgotten visits, so a well-timed nudge is the cheapest way to protect your day and your takings. It runs by itself, so you fill more chairs and keep regulars coming back without chasing anyone.

How to use it

1. 1In the admin, open Settings and find the Reminders section. Confirmations and reminders are on by default for new bookings, so there is usually nothing to install.
2. 2Keep Send reminders switched on. A confirmation goes out the moment a client books, showing your business name and the visit details.
3. 3Set how far ahead the reminder lands. The default is 24 hours before the visit, which suits most salons and gives clients time to rearrange or cancel.
4. 4Choose the channel. Email reminders are included on every plan. To add text reminders, switch on SMS under Settings → Messaging & retention (included from the Studio plan up, or a low-cost add-on on Solo).
5. 5Save. Texts carry your business name and clients can reply STOP to opt out, which keeps you within messaging rules.
6. 6Check it is live from the Retention dashboard, which shows whether reminders are on and how far ahead they are sent.