Journal
Grow your business4 min read

Your booking page speaks your clients' language

Your clients should not have to book in a language they do not think in. Pick your booking page's language in one setting, let dates and prices follow, and keep your own dashboard in the language you prefer.

BTThe Bookatu team

Linh runs a nail salon in Berlin. She grew up in the trade, her aunties all do nails, and most of her regulars are locals who think in German. Her old booking tool only spoke English. Clients could usually work it out. But every week a few gave up halfway and sent her a WhatsApp instead, and then she was back to typing appointments into her phone between sets. The bookings were coming in. They were just not coming in through the booking page.

One setting, not a translation project

In Bookatu the language of your booking page is a single setting. Open your settings, find Storefront language, and pick from the list. Linh picked Deutsch. From then on her booking page read in German. The service list, the picker for who does your nails, the calendar, the time slots, the confirmation screen. She translated nothing herself and she never touched her services. The names she gave them stay exactly as she wrote them, because those are her words. Everything around them switches.

Dates and prices follow the language

Language is more than the words on the buttons. A German client expects the date and the price to be written the German way, and a page that gets this wrong feels foreign even when every word is translated. So the storefront language setting carries formatting with it. Pick German and dates and prices come out the way German clients expect. The list also offers English in seven regional flavours, from New Zealand to Canada, and picking between those changes nothing about the words. It changes how dates and money are written, which is the part locals notice.

The languages you can pick today:

  • English, in regional versions for New Zealand, Australia, the United Kingdom, the United States, Canada, Ireland and Singapore.
  • German, French, Spanish, Italian, Dutch and Portuguese.
  • Danish, Swedish, Norwegian, Finnish, Polish and Czech.
  • Japanese.

One honest note. If some corner of the page has not been translated into a language yet, that piece shows in English rather than showing a blank. The page never breaks because of a missing word.

A nail technician applying polish during a manicure
One setting changes the whole page. Your service names stay in your own words.

Your clients see their language, you see yours

Here is the part owners usually miss, because most tools only have one language switch. Bookatu deliberately keeps two. Your booking page speaks the language of your business, the one you set for your clients. Bookatu's own pages and your admin dashboard follow you instead. There is a language picker on the site, your choice is remembered, and it never touches what your clients see. Linh reads her dashboard in English, because English is the language she has always used for business software. Her clients book in German. Neither side has to give anything up.

My clients book in German. I run the shop in English. Nobody has to switch for anybody.

What if your clients speak two languages?

Plenty of salons serve a mixed crowd, and Linh has a steady run of English speakers alongside her German regulars. The booking page shows one language at a time, so pick the one most of your bookings happen in. In practice this matters less than it sounds. The booking flow is short and visual. A client picks a service, picks a person, picks a time, and types their name. An English speaker can do that on a German page, especially since your service names are in whatever language you wrote them. And if your crowd shifts over the years, changing the page is the same single setting, not a rebuild.

Set it in a minute

If your clients speak a language your booking page does not, the fix is quick. Go to your settings, choose Storefront language, pick the language, save. Then open your own booking page and read it the way your clients will. Linh did this on a quiet Tuesday between appointments. The WhatsApp messages did not vanish overnight, and some regulars will always prefer to text a human. But the clients who used to stall halfway through an English page now finish in German, and every one of those is an appointment she no longer types in herself.

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