Refunds and cancellation charges

What it is

Booking deposits are paid into your own Stripe account, so you refund them from your Stripe dashboard. This covers refunding a deposit, in full or in part, and when your cancellation policy lets you keep one.

Why it helps

You stay in control and fair. Genuine refunds are quick, and a clear deposit rule protects you when someone cancels at the last minute.

How to use it

1. 1To refund, open your Stripe dashboard, find the payment, and refund it in full or in part.
2. 2Set your cancellation window (the notice you need) in Settings. Clients see it when they book.
3. 3If a client cancels inside that window, any deposit can be kept, in line with the policy they agreed to.
4. 4When in doubt, refund. A goodwill refund usually costs less than a bad review.