Why my booking page is not live yet

What it is

Your booking page stays private until it is ready to publish, and until then anyone who opens your link sees a short 'coming soon' message instead of your services. Publishing always needs your email confirmed. It needs Stripe only when something on your page takes money online: deposits, a card on file for your cancellation policy, or products sold in your online shop. If you take payments another way, turn those off and your page can go live without Stripe, as long as it has a service clients can book, a team member to book with, and a phone number or email.

Why it helps

Almost everyone who gets stuck here has already been to Stripe once. Stripe asks for a few details in stages, and it is easy to reach the end of one stage, close the tab, and assume that was it. Knowing that is usually all it takes to finish in a couple of minutes.

How to use it

1. 1Open Settings and look at the Booking page section, which says what is in the way. 'Connect Stripe to publish' means you have not started Stripe yet, and 'Finish Stripe to publish' means you started and there are still a few details to give. Underneath, it lists what needs Stripe, each with a link to switch it off if you would rather not use Stripe.
2. 2Press the button in that panel. It takes you to Stripe and picks up exactly where you left off, so nothing you have already entered is asked for twice.
3. 3Stripe usually wants three things: who you are (a photo ID or a few personal details), what the business is, and a bank account to pay you into. The bank account is the step people most often stop at, and Stripe cannot switch charges on without it.
4. 4Come back to Settings when Stripe says you are done. The Publish button turns on, and pressing it puts your page live at once.
5. 5If Stripe says everything is complete but Settings still asks you to finish, tell us. That is our problem to fix, not yours, and it is worth reporting rather than trying again.