---
title: "Follow up with people who didn't finish booking"
description: "See people who started a booking or purchase but didn't finish, and reach out."
url: "https://bookatu.com/en-nz/help/leads-and-follow-ups"
language: "en"
section: "Help"
category: "Clients"
published: "2026-06-26"
updated: "2026-06-26"
---

# Follow up with people who didn't finish booking

See people who started a booking or purchase but didn't finish, and reach out.

## What it is

When someone begins booking (or buying a package or gift card) and leaves their contact details but does not finish, Bookatu saves them as a lead. You find them under Leads, and new enquiries also appear on your dashboard home.

## Why it helps

These are warm prospects who were one step from booking. A quick call or message often turns them into a real booking, and replying fast is the single biggest thing that wins them.

![The Leads board listing people who started a booking but did not finish, each with one-tap call and email buttons](https://bookatu.com/help/leads-board.png)

*The Leads board: everyone who started but didn't finish, with one-tap call and email so you can win them back.*

## How to use it

1. Open Leads (under Messages) to see everyone who started but did not finish.
2. Each row has one-tap call and email buttons. Reach out while it is fresh.
3. Mark a lead as contacted once you have reached them, or dismiss it if it is not worth chasing.
4. New enquiries also surface on your dashboard home so none go cold.