---
title: "Inbox and channels"
description: "All your client messages (SMS, WhatsApp, Messenger, email) in one place."
url: "https://bookatu.com/en-nz/help/inbox-and-channels"
language: "en"
section: "Help"
category: "Clients"
published: "2025-11-20"
updated: "2026-01-15"
---

# Inbox and channels

All your client messages (SMS, WhatsApp, Messenger, email) in one place.

## What it is

One shared inbox for every channel. Connect your phone number and social pages, and every message lands here so nothing is missed.

## Why it helps

Your team stops juggling five apps. Every conversation, and every booking that comes from it, is in one place.

## How to use it

1. Go to Clients, Channels and connect the channels you use.
2. Messages appear in Clients, Inbox.
3. Reply from there, or tap 'Send booking link' to turn a chat into a booking.