---
title: "Stripe is not working"
description: "Fixes for the common Stripe snags: connection, charges and payouts."
url: "https://bookatu.com/en-nz/help/connecting-stripe-troubleshooting"
language: "en"
section: "Help"
category: "Troubleshooting"
published: "2026-03-01"
updated: "2026-05-18"
---

# Stripe is not working

Fixes for the common Stripe snags: connection, charges and payouts.

## What it is

Stripe is what charges cards for deposits and online sales. Most problems come down to three things: still being in test mode, an account that is not fully switched on, or bank details Stripe still needs.

## Why it helps

Knowing which of the three it is gets payments working again in minutes, so you stop losing online bookings and sales.

## How to use it

1. Nothing charges, or it is all pretend money: you are in test mode. Test mode is practice with no real money. Switch to live mode to take real payments.
2. Stripe says charges are not enabled: your Stripe account is not fully activated yet. Finish the setup steps in your Stripe dashboard, usually a few details about you and your business.
3. Payouts are pending or stuck: add or confirm your bank account in Stripe. Your first payout also takes a little longer while Stripe checks your account.
4. Still stuck: open Settings → Payment options to confirm Stripe is connected, then reach out to us.