---
title: "AI receptionist and auto-reply"
description: "Answers common questions and books clients, even when you are busy."
url: "https://bookatu.com/en-nz/help/ai-receptionist"
language: "en"
section: "Help"
category: "Clients"
published: "2025-11-22"
updated: "2026-04-02"
---

# AI receptionist and auto-reply

Answers common questions and books clients, even when you are busy.

## What it is

When a new client messages you, the assistant replies using your real services, prices and hours, and sends your booking link. It hands anything tricky (like a complaint) to a human. It only ever talks about your business, and politely declines anything off topic.

## Why it helps

You capture clients who message after hours or while you are with someone, without hiring a receptionist.

## How to use it

1. Go to Clients, Channels and turn on 'Auto-reply'.
2. The free version answers booking, hours and price questions.
3. The smarter AI version (an add-on) writes natural replies. It needs an AI key configured.